When sending out emails, the sender line will display your name, and email as [email protected]. When the candidate hits “Reply”, they will see your name and personal email as the receiver.
Setting up different mail identities
When you want the sender line to display your company domain, an administrator can set up different mail identities under Integrations → Mail Identities.
After navigating to the Mail identities you have the option to "+Add mail identity":
Domain - include the domains used by the company
The email service provider is chosen once for the whole organization at the top of the Mail settings page: click Switch provider and choose Amazon SES (EU), Postmark (the default), SendGrid or Custom SMTP.
After setting up a mail identity, the status will be "Pending". Follow the instructions and forward the DNS records to your IT department. Once your organization has added Teamdash DNS records, the Status should change to "Verified".
You can add several mail identities. Teamdash will automatically select the correct domain to match the user account email.
Default identity
When the user's account email domain is not verified, Teamdash uses the default domain.
Benefits
Using different domains within a company offers benefits such as maintaining brand identity, customization for specific purposes or teams, and enhancing communication management.