I haven’t logged in for a while and can’t remember the password?

Just click on “I forgot my password” and a link to set a new password will be sent to your email. Be sure to enter the email you registered the account with on Teamdash. If you are not sure, contact your HR team or our support.

I can’t log in because “The credentials do not match”?

It seems the password or email is wrong. Ask a colleague to resend you an invite, which can be done from the Users menu, or just try to enter your company’s instance - maybe you already have an active session going on.

I tried to log in with the sent link but I get an error “This password reset token is invalid”?

It seems the link has expired. Click on “I forgot my password” on the login page to receive a new valid link or ask your recruiter to send you one. Be sure to use the latest link sent.